Product information:
Color: Heather Gray
Size: XXS (suitable for less than 4kg),XS (suitable for 4-6kg),S (suitable for 7-11kg),M (suitable for 12-18kg),L (suitable for 19-29kg),XL (suitable for 30-50kg),XXL (applicable to more than 50kg)
Applicable gender: general
Material: brocade cotton ponte-de-roma
Category: pet clothing
Main Material: Polyester
Packing list:1*Pet Clothes
Product Image:
🇺🇸 Ships from US Warehouse
FREE shipping on all orders — Delivered in 3-8 business days
🚚 Shipping & Delivery
Fast, reliable, and FREE — because your dog shouldn't wait for comfort.
📦 How Long Will My Order Take?
| Step | Timeframe | Details |
|---|---|---|
| 🕐 Order Processing | 1–3 business days | Orders placed before 4:00 PM EST ship same day |
| 🚚 Delivery (US) | 2–5 business days | Ships from US Warehouse via USPS / UPS / FedEx |
| 📬 Total Delivery Time | 3–8 business days | From order placement to your doorstep |
⚠️ Note: Delivery times are estimates and may vary during holidays, weekends, or due to carrier delays. We appreciate your patience.
💰 Shipping Costs
| Destination | Cost | Carrier |
|---|---|---|
| 🇺🇸 United States (All 50 States) | FREE ✅ | USPS / UPS / FedEx |
📍 We currently ship to the United States only. Every product ships from our US Warehouse for the fastest delivery possible.
📍 Tracking Your Order
- Once your order ships, a tracking number is automatically emailed to you
- You can also track your order in your Orin Calm account
- Tracking updates typically appear within 24 hours of shipment
- Please allow 1-2 business days for tracking to activate after receiving your confirmation email
🛡️ Delivery Guarantee
If your order doesn't arrive within 10 business days — we will reship it FREE or refund you in full.
No questions asked. Your peace of mind is our priority.
📦 Damaged or Faulty Item?
📧 Contact us at support@orinnow.com within 48 hours of delivery with photos, and we will assist you immediately with a replacement or refund.
⚠️ Important Notices
- Orders in transit are NOT eligible for refunds until delivery is attempted
- Please verify your shipping address before placing your order — we are not responsible for delays caused by incorrect addresses
- We are not responsible for delays caused by weather, carrier issues, or force majeure events
- If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs
❓ Frequently Asked Questions
Where do you ship from?
All orders ship from our US Warehouse for the fastest delivery possible.
Do you ship to Alaska and Hawaii?
Yes! We ship to all 50 US states with FREE shipping.
Do you ship to PO Boxes?
Yes, USPS delivery supports PO Boxes. UPS and FedEx may require a physical address.
Can I change my shipping address after ordering?
Contact us at support@orinnow.com within 2 hours of placing your order. Once processed, addresses cannot be changed.
My tracking hasn't updated. What should I do?
Tracking may take 24-48 hours to activate. If no update after 3 business days, contact us and we'll investigate immediately.
🐾 Because your dog's comfort can't wait.
Questions? Contact us at support@orinnow.com — We reply within 24 hours.
🛡️ 60-Day Comfort Guarantee
If your dog doesn't love it within 60 days — full refund. No questions asked. We pay for return shipping.
You have nothing to lose.
🔄 Returns, Refunds & Comfort Guarantee
Your satisfaction — and your dog's comfort — is our top priority.
🛡️ Our 60-Day Comfort Guarantee
We believe in our products so much that we back every purchase with a 60-Day Comfort Guarantee. Here's how it works:
| Situation | What You Get | What You Do |
|---|---|---|
| 🐕 Your dog doesn't love it | Full refund + FREE return shipping | Contact us within 60 days of delivery |
| 📦 Item arrived damaged | Replacement or full refund + FREE return shipping | Contact us within 48 hours with photos |
| ❌ Wrong item received | Correct item reshipped or full refund + FREE return shipping | Contact us within 48 hours with photos |
| 🔄 Changed your mind | Full refund + FREE return shipping | Contact us within 60 days of delivery |
📋 Return Policy Details
✅ Eligible for Return
- Items returned within 60 days of delivery date
- Items in original packaging (if possible)
- Items that are unused or gently used (we understand dogs need to try things!)
- Items with proof of purchase (order number or email)
❌ Not Eligible for Return
- Orders in transit (not yet delivered)
- Items returned after 60 days from delivery
- Items damaged by misuse or accidents (not manufacturing defects)
- Items without proof of purchase
- Digital products (PDF guides) once downloaded — unless defective
🔄 How to Return an Item
| Step | Action |
|---|---|
| 1️⃣ | Contact us at support@orinnow.com with your order number and reason for return |
| 2️⃣ | We will review and approve your return request within 24-48 hours |
| 3️⃣ | Once approved, we will send you a prepaid return shipping label (we pay for return shipping!) |
| 4️⃣ | Pack the item securely and attach the prepaid label |
| 5️⃣ | Drop off at any USPS/UPS/FedEx location — no cost to you |
| 6️⃣ | Once we receive the item, your refund will be processed within 3-5 business days |
💡 Tip: Keep your tracking number! We recommend taking a photo of the package before dropping it off.
💳 Refund Timeline
| Stage | Timeframe | Notes |
|---|---|---|
| Return request review | 24-48 hours | We reply to every email |
| Return shipping (you to us) | 3-7 business days | Depends on your location |
| Refund processing | 3-5 business days | After we receive the item |
| Refund appears in your account | 5-10 business days | Depends on your bank/credit card |
| ⏱️ Total time (worst case) | ~15-20 business days | From request to money back |
⚠️ Note: Refunds are issued to the original payment method. We cannot refund to a different card or account.
📦 Damaged or Incorrect Items
🚨 Important: Act Fast!
If your item arrived damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos.
📧 Email: support@orinnow.com
📸 Please include: Order number + photos of the damage + photo of the packaging
For damaged/incorrect items, we will:
- ✅ Reship the correct item at no cost, OR
- ✅ Issue a full refund including original shipping, OR
- ✅ Offer store credit with a 10% bonus for your patience
⚠️ Important Notices
- Orders in transit are NOT eligible for refunds until delivery is attempted
- Delivery times are estimates and may vary due to holidays, weather, or carrier delays
- Return requests must be approved before sending any item back — unauthorized returns will not be accepted
- We are not responsible for delays caused by incorrect shipping addresses provided by the customer
- If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs
- Digital products (PDF guides) are non-refundable once downloaded unless defective
❓ Frequently Asked Questions
Do I have to pay for return shipping?
No! We pay for return shipping on all eligible returns within 60 days. We will send you a prepaid label.
Can I return a used item?
Yes — we understand your dog needs to try the product! As long as it's within 60 days and not excessively damaged, we'll accept it.
What if I lost the original packaging?
No problem! Use any secure box or envelope. Just make sure the item is protected during shipping.
How will I receive my refund?
Refunds are issued to your original payment method (credit card, PayPal, etc.). Please allow 5-10 business days for it to appear in your account.
Can I exchange instead of refund?
Yes! Contact us at support@orinnow.com and we'll arrange an exchange for the same or different product.
What if my dog destroyed the item?
If the item was defective (not destroyed by the dog), we'll replace it. If your dog chewed through a non-chew item (like a bed), that's not covered under warranty — but contact us and we'll see what we can do!
📧 Need Help?
We're here for you and your dog.
We reply within 24 hours — usually much faster!
🐾 Because your dog's happiness is worth the guarantee.
Orin Calm — Because every dog deserves to dream sweet dreams.