All orders ship from our US Warehouse. We do not ship internationally at this time — we proudly serve customers across the United States only.

Processing: 1-3 business days
Delivery: 2-5 business days
Total: 3-8 business days from order to doorstep

Yes! FREE shipping on all orders within the United States. No minimum purchase required. Ever.

You'll receive a tracking number via email within 24 hours of shipment. You can track your package anytime at USPS.com, UPS.com, or FedEx.com.

If your dog doesn't love it within 60 days, contact us for a full refund. No questions asked. We even pay for return shipping. You have nothing to lose — and your dog has everything to gain.

1. Email us at support@orinnow.com within 60 days of delivery
2. Include your order number and photos of the item
3. We'll reply within 48 hours with a prepaid return label
4. Ship it back — we'll process your refund within 5-7 business days

Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited back to your original payment method.

No. PDF guides and digital downloads — including the First Night Home Guide — are non-refundable once accessed or downloaded.

Each bundle page has a "What's Inside" table showing every product with photos and descriptions. Visit any bundle page for complete details.

Yes! Most products are available individually. Check the "Bundle & Save" section on each product page — you can buy single items or upgrade to a bundle for bigger savings.

Bundles may ship separately since items come from different US warehouses. Each item has its own tracking number, so you'll know exactly where everything is.

Yes! The First Night Home Guide (PDF) is a FREE bonus included with the Puppy First Nights Kit. It's delivered instantly via email after your purchase — no extra cost, no waiting.