🇺🇸 Ships from US Warehouse
FREE shipping on all orders — Delivered in 2-5 business days
🚚 Shipping & Delivery
Fast, reliable, and FREE — because your dog shouldn't wait for comfort.
📦 How Long Will My Order Take?
| Step | Timeframe | Details |
|---|---|---|
| 🕐 Order Processing | 1–2 business days | Orders placed before 4:00 PM EST ship same day |
| 🚚 Delivery (US) | 2–5 business days | Ships from US Warehouse via USPS / UPS / FedEx |
| 📬 Total Delivery Time | 3–7 business days | From order placement to your doorstep |
⚠️ Note: Delivery times are estimates and may vary during holidays, weekends, or due to carrier delays. We appreciate your patience.
💰 Shipping Costs
| Destination | Cost | Carrier |
|---|---|---|
| 🇺🇸 United States (All 50 States) | FREE ✅ | USPS / UPS / FedEx |
📍 We currently ship to the United States only. Every product ships from our US Warehouse for the fastest delivery possible.
📍 Tracking Your Order
- Once your order ships, a tracking number is automatically emailed to you
- You can also track your order in your Orin Calm account
- Tracking updates typically appear within 24 hours of shipment
- Please allow 1-2 business days for tracking to activate after receiving your confirmation email
🛡️ Delivery Guarantee
If your order doesn't arrive within 10 business days — we will reship it FREE or refund you in full.
No questions asked. Your peace of mind is our priority.
📦 Damaged or Faulty Item?
📧 Contact us at support@orinnow.com within 48 hours of delivery with photos, and we will assist you immediately with a replacement or refund.
⚠️ Important Notices
- Orders in transit are NOT eligible for refunds until delivery is attempted
- Please verify your shipping address before placing your order — we are not responsible for delays caused by incorrect addresses
- We are not responsible for delays caused by weather, carrier issues, or force majeure events
- If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs
❓ Frequently Asked Questions
Where do you ship from?
All orders ship from our US Warehouse for the fastest delivery possible.
Do you ship to Alaska and Hawaii?
Yes! We ship to all 50 US states with FREE shipping.
Do you ship to PO Boxes?
Yes, USPS delivery supports PO Boxes. UPS and FedEx may require a physical address.
Can I change my shipping address after ordering?
Contact us at support@orinnow.com within 2 hours of placing your order. Once processed, addresses cannot be changed.
My tracking hasn't updated. What should I do?
Tracking may take 24-48 hours to activate. If no update after 3 business days, contact us and we'll investigate immediately.
🐾 Because your dog's comfort can't wait.
Questions? Contact us at support@orinnow.com — We reply within 24 hours.