Keep your dog entertained and mentally stimulated with the Playful Pup Smart Ball!
This interactive, tech-savvy toy is designed to engage your dog’s mind and body, providing endless fun and exercise. It’s the perfect way to keep your furry friend active while enhancing their playtime experience.
- Interactive Play: The Smart Ball moves on its own, encouraging your dog to chase, fetch, and interact for hours of fun.
- Built-In Sensors: Reacts to your dog’s movements, changing direction and speed to keep them engaged and on their paws.
- Durable & Safe: Made from tough, non-toxic materials that can withstand even the most enthusiastic chewers.
- Rechargeable & Long-Lasting: Convenient USB rechargeable battery that ensures hours of play without the need for constant battery replacements.
- Promotes Exercise: Encourages your dog to stay active and mentally sharp, helping to reduce boredom and increase physical activity.
- Perfect for All Breeds: Suitable for dogs of all sizes and breeds, offering a great way to bond while keeping your pet entertained.
- Easy to Clean: The ball’s smooth, durable surface makes it easy to wipe clean after a play session.
How long will it take for my order to arrive?
• Orders placed before 16:00 are shipped the same day.
• Processing and shipping take 2-4 business days.
• Delivery time is 10-15 business days, depending on your location.
• Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery.
What is the shipping cost?
• Shipping is FREE! We use PostNord for all our shipments.
What if my order is delayed?
• During holidays or high shipping traffic, delivery may take longer than usual. We appreciate your patience!
What if I receive a damaged or faulty item?
• We ensure all products meet the highest quality standards. If you receive a damaged or faulty item, contact us at support@orinnow.com, and we will find the best solution for you.
Estimated Delivery Time by Country
• Belgium, Switzerland, France, Netherlands, Spain: 8-9 days
• Ireland, Mexico, Canada, New Zealand, United States: 10-10.5 days
• United Kingdom, Austria, Denmark: 9-10 days
• Australia, Germany, Italy, Peru, Sweden, Norway: 11-13.5 days
• Brazil: 21 days
For any further questions, feel free to contact us at support@orinnow.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@orinnow.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@orinnow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@orinnow.com.
